Get in touch today
Below are the answers to some questions we're often asked. If your query isn't covered by the below, we'd be delighted to help you out by email at firstname.lastname@example.org.
When is my payment taken?
Once we've received your order, we carry out a check on your payment card to ensure there are sufficient funds to complete the transaction. Providing there are no problems, your card will be charged immediately.
If for some reason your order is unsuccessful, we'll contact you directly to resolve it. Just so you know, we don't include any delay caused by this in our delivery estimates. Our Terms and Conditions detail this in full.
Do the prices online include GST?
We have a standard pricing policy for Singapore which ensures that all of our customers are charged the same price, regardless of where they live.
My payment has been declined.
Ensure that you've entered all your card details (e.g. valid from / expiry date) correctly. Also check that the billing address is the same one to which your card is registered. If the payment fails more than three times, our system won't accept any further attempts until the next day.
I'd like some more information on a product, what can I do?
We will be more than happy to help you. You can also drop us an email at email@example.com. quoting the product name and what you would like to know.